MQ-Direct Support

We'd love to help you out!

Please check the FAQ options below for answers to commonly asked questions.

  • Support Portal

    I need help!

    Please check out our MQ-Direct Support Concierge to get help with product questions, order returns, and any other inquiries. Let us know how we can help!

    Contact Us

    I want to cancel or make changes to my subscription.

    If you wish to cancel your subscription, please access your subscription account. Please note that we can add/remove products and change shipment frequency for subscription orders.

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    I want to report a bug or provide feedback.

    If you want to report an error on the website or provide feedback about your overall MQ experience, please submit your form below. We’ll use your feedback to continually improve our company.

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  • FAQ

    How safe are MQ's products?

    All MQ products are FDA Registered and quality checked before shipping.

    Why are some of the Lumin products only used at night?

    Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

    How safe are MQ-Direct products?

    Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

    How safe are MQ-Direct products?

    Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

    How safe are MQ-Direct products?

    Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

    How safe are MQ-Direct products?

    Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

    How safe are MQ-Direct products?

    Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

  • Returns, Refunds & Shipping

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

    What is your return policy?

    Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender. Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

  • Contact Support

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